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Privacy & Security

Great Coffees of America, LLC is committed to preserving your privacy. The following statement discloses the information gathering and dissemination practices for the Great Coffees of America, LLC and the GreatCoffee.com website.

IP ADDRESSES
We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may be used to help identify you and, in the case of the GreatCoffee.com website, your shopping basket.  We may gather broad demographic information in the interest of improving our site and services.

COOKIES
A cookie is a unique identifier collected by the site to verify a return visitor's identity, or to understand how visitors navigate the site. The use of cookies is a standard practice on the Internet and most major web sites use them. Most web browsers automatically accept cookies; however, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie.

The cookie itself does not tell us who you are, your email address, nor any other personal information. We use the information to improve our website and improve your experience while at our website.

Even without accepting cookies, you can access most of the features of the GreatCoffee.com website. However, there may be some limitations on your use of some site functionality.

REGISTRATION FORMS AND EMAIL
Our site's registration forms and shopping cart require users to provide contact information (like their name and e-mail address), financial information (like their account or credit card numbers), and demographic information (like their zip code and state). We use customer contact information from the registration forms and shopping cart to email users information about our company, products, services, and special offers.  The customer's contact information is also used to contact the visitor when necessary to facilitate delivery of an order.  Users may opt-out of receiving future e-mails. Demographic and profile data may also be collected at our site. We use this data to help us improve this website and our service.

ONLINE SURVEYS AND CONTESTS
From time to time, we may conduct online surveys to help us better understand and serve the needs of our customers. Our online surveys may ask visitors for contact information (like their e-mail address) and demographic information (like their zip code, age, or income level). With your permission, we may use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may always opt-out of receiving future e-mails.

CUSTOMER SERVICE CORRESPONDENCE
We may request information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.

USE OF YOUR PERSONAL AND NON-PERSONAL INFORMATION
Except as disclosed in this policy, we do not sell or disclose information that identifies our visitors or customers personally or makes it possible for other parties to contact them directly without our customers’ consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances:

Legal Requirements
We may disclose personal information to conform with the law, respond to claims, enforce our policies, protect and defend our copyrights, trademarks, employees, and/or the unlawful use of our website

Other Emergencies
We may disclose personal information if we believe that an emergency involving danger of death or serious injury to any person requires disclosure of communications or justifies immediate disclosure of records.

Company Sale
Information collected through our website is considered proprietary information and a trade secret of the Great Coffees of America, LLC. As the owner of this information, we may disclose or sell such information as an asset of the company in conjunction with the sale of the company or a substantial portion of our assets to a third party.

Aggregate Information
We may collect aggregate information about you and your use of the GreatCoffee.com website whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our website (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our website, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer when browsing the Internet.

We may use third-party software that tracks traffic directed to GreatCoffee.com from affiliate websites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase.  This aggregate information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any aggregate Information to you, such information will be treated like any other personal Information under this policy.

CHILDREN
GreatCoffee.com is a general audience site that is not designed nor intended to collect personal information from children under the age of 13. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, children under the age of 13 should not provide any personal information on this website. We ask that parents supervise their children while online.

SECURITY
We use commercially reasonable efforts to store and maintain personal information to protect it from loss, misuse, alteration or destruction by any unauthorized party. This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Every purchase you make in the GreatCoffee.com website is absolutely safe. GreatCoffee.com uses Secure Sockets Layer (SSL) technology, the industry standard for secure commerce transactions to transmit your credit card information over the Internet. This means your credit card number is scrambled during the transaction process, so that the information cannot be read as it travels over the Internet.  GreatCoffee.com is PCI compliant and does not store credit card information on its servers.

TRANSACTION PROCESSING
Great Coffees of America, LLC and GreatCoffee.com may use your personal information to simplify your shopping process, which includes an online shopping basket that allows you to track selected products and proceed through a purchase. We may also share transaction information with entities as necessary to process credit card payments and ship products.

ACCESS
You may view, change or delete information in your GreatCoffee.com account. Please sign-in to the website and use the online forms to change account information or status automatically. You can access your communication preferences on this page at any time and elect to receive or stop receiving information from us.